Need Help?
Below FAQ are some common concerns
If you have other questions, please just send it to Orders@cat-bro.com
And we will get back to you within 20-36 hours!
Order processing time?
Each of our bags is carefully handcrafted to ensure the highest quality. Please allow 2 business days for our artisans to complete the crafting process. Once your bag is ready, it will be dispatched for shipping.
You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Please note, there can be a delay between your order shipping and you receiving a shipping confirmation email, up to 24 hours.
Orders are processed and shipped Monday to Sunday, with the exception of public holidays. Thank you for your patience—quality craftsmanship takes time, and we believe it’s worth the wait!
How long will it take for my order to arrive?
Delivery times vary depending on your location. For more information, please see our Shipping Policy.
When you receive an email with the tracking number, you will generally receive your package in 5 to 10 days. You can use this number to track your order on our website or the carrier's website.
What is your return policy?
Sorry If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a refund or exchange.
To return an item, please provide your order number contact our customer service team at [Return@cat-bro.com] to initiate the return process.
Please see our Return Policy for detailed instructions.
I ordered the wrong item, can I edit my order?
We want to say yes but we have to say no. Unfortunately, once your order is placed, we cannot make any changes to it. It might be possible to cancel your order. Please reach out to us ASAP via chat and we will do our best to get your order canceled.
My goods arrived damaged !
We are so sorry to hear that your goods arrived damaged. We try our best to provide the best bag experience, however, some factors like shipping and handling are outside of our control, and issues like this can happen.
Please reach out to us at Returns@cat-bro.com with photos of your damaged item and your order number and we will do our best to make things right!
Are my personal and payment details secure?
Yes, we use industry-standard security measures to protect your personal and payment information.
Your data is encrypted and securely transmitted during the checkout process.